Privacy Policy

Endurance Escapes Ltd ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Emergency contact details
• Medical or health information relevant to participation
• Booking and payment details
• Photos or videos taken during our experiences (with consent)
• Device and browsing information collected through cookies and analytics

2. How We Collect Information

We collect personal information when you:

• Make a booking
• Complete enquiry or signup forms
• Subscribe to our mailing list
• Communicate with us via email, phone, or social media
• Participate in one of our experiences
• Visit our website (through cookies and similar technologies)

3. Why We Collect Information

We collect personal information to:

• Process and manage bookings
• Communicate important information before and during experiences
• Ensure participant safety and wellbeing
• Meet legal and insurance obligations
• Improve our services and website
• Send marketing communications (you may opt out at any time)

Under the Privacy Act 2020, we only collect personal information that is necessary for these purposes. We will always tell you why we are collecting it and what we intend to do with it.

4. How We Store and Protect Information

• Personal information is stored securely using reputable digital systems with encryption at rest and in transit.
• Access is limited to Endurance Escapes and trusted service providers where necessary.
• We take reasonable steps to protect information from loss, misuse, or unauthorised access, in accordance with Information Privacy Principle 5 of the Privacy Act 2020.

5. Sharing Your Information

We do not sell or trade personal information. We may share information with:

• Guides assisting with your experience
• Payment providers (e.g. Stripe)
• Emergency services (if required)
• Professional advisors where legally required
• Analytics and email service providers (e.g. for newsletters)

Where personal information is transferred to service providers located outside New Zealand, we take reasonable steps to ensure it receives comparable protection, in accordance with Information Privacy Principle 12.

6. Photos and Media

• Photos or videos may be taken during our experiences.
• These may be used for marketing and promotional purposes.
• If you do not wish to appear in media, please notify us in writing prior to the experience.

7. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our site and to improve the experience. You can disable cookies in your browser settings. We do not use cookies for targeted advertising.

8. Access and Correction

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information that is no longer needed

Requests can be made by contacting us using the details below. We will respond within 20 working days, as required by the Privacy Act 2020. Where we are unable to comply with a request, we will explain why.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil its purpose or meet legal requirements (including tax and financial record-keeping obligations). When information is no longer needed, it will be securely deleted or de-identified.

10. Data Breaches

In the event of a privacy breach that poses a risk of serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required under Part 6 of the Privacy Act 2020.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

12. Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

13. Contact

If you have questions about this Privacy Policy or your personal information, please contact:
Email: info@endurance-escapes.com